At EveryDaily, we want you to love what you buy. We take pride in our products, and all purchases made through EveryDaily are backed by consumer guarantees under the Australian Consumer Law (ACL).

Please read this policy carefully to understand your rights and our obligations when it comes to returns, replacements, and refunds.

1. Australian Consumer Law (ACL) Guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

• Major Failures: You are entitled to a replacement or a full refund for a major failure of a product. 

• Minor Failures: If the failure does not amount to a major failure, you are entitled to have the problem repaired or the product replaced within a reasonable time. If this is not done, you are entitled to a full refund or a replacement.

• A product has a major failure when:

• It is unsafe.

• It is significantly different from the description, sample, or demonstration model.

• It doesn't do what we said it would, or what you asked for, and cannot easily be fixed within a reasonable time.

• It is substantially unfit for its normal purpose and cannot be easily remedied.

2. Change of Mind Policy

As EveryDaily is not legally required to provide a refund or exchange if you simply change your mind, find the item cheaper elsewhere, or decide you no longer want the product, we offer a voluntary Change of Mind policy under the following conditions:

• Timeframe: You must request a return within 7 days of receiving your item.

• Condition: Items must be unused, in their original packaging (where possible), and in a resalable condition.

• Proof of Purchase: A receipt, order confirmation, or tax invoice must be provided.

• Exclusions: Unless faulty, certain items (like medical equipments) cannot be returned due to change of mind.

Under our Change of Mind policy, eligible customers may choose between  a replacement or a refund (minus any original shipping costs).

3. Damaged, Faulty, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, it is covered by our standard statutory obligations:

1. Inspection & Reporting: Please inspect your order upon delivery and contact us immediately via hello@everydaily.com.au if the item is defective or damaged.

2. Return Shipping Costs: If a product has a major or minor failure, EveryDaily will cover all reasonable return and postage costs. You will be provided with a prepaid shipping label or reimbursed for postal expenses upon providing a postage receipt.

3. Assessment: Faulty items may need to be assessed by EveryDaily to determine the nature of the issue. If found to be a manufacturing defect, you will be offered your choice of a refund or a replacement (for major faults).

4. Proof of Purchase

To process any return, replacement, or refund, EveryDaily requires adequate proof of purchase. Valid proof of purchase includes:

• Your EveryDaily order confirmation email or tax invoice.

• Photos or videos of the item along with the box that came with the item.

5. How to Initiate a Return

To start a return or notify us of an issue, please reach out to our customer care team:

• Email: hello@everydaily.com.au

Our team will guide you through the next steps:

• Faulty or Incorrect Items: We will provide prepaid shipping instructions or reimburse your postal costs once verified.

• Change of Mind Returns: The customer will be responsible for paying the shipping/postage costs to send the item back to us. We recommend using a trackable shipping service, as EveryDaily cannot guarantee receipt of returned items without tracking.